Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and publish reviews of casinos not on GamStop for readers in Great Britain. We are a comparison publisher, not a casino, so we do not hold accounts, process deposits or release withdrawals.
The quickest way to contact us
Email is the only channel we monitor. Write to [email protected] and put the subject in the first line — "bonus terms query", "correction", "partnership" and so on. A real person reads every message; we do not publish a phone number or run a live chat, so please do not expect an instant reply.
To help us answer properly, include the page you were reading, the casino name if your question is about a specific brand, and the date you saw the information. Terms on non GamStop casino sites change without notice, and a date lets us check what was live when you looked. Never send us passwords, full card numbers, copies of your passport or other identity documents. We have no use for them and no way to act on them.
Our commercial relationship, stated plainly
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator. That arrangement pays for the research; it does not buy a position in our lists, and it does not soften what we write about a brand's weak points. Rankings and editorial ratings are set by our team, and any brand can be moved down or removed when its terms or conduct change.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, game contribution and maximum bonus bets | Releasing a withheld balance or overturning a casino's decision |
| Pointing you to the published terms behind a headline offer | Speeding up KYC or source-of-funds checks at an operator |
| Correcting an error or an out-of-date figure on our pages | Removing you from GAMSTOP or shortening an exclusion period |
| General questions about how overseas licensing differs from UK Gambling Commission licensing | Giving legal, tax or financial advice |
| Partnership, media and editorial enquiries | Acting as a complaints service or arbitrator |
If your question is about a specific casino
Account problems have to go to the operator first: their support desk, then their published complaints procedure, then whatever alternative dispute resolution body their licence names. Most casinos not on GamStop hold overseas licences — Curaçao is the most common — and the escalation route differs from a Great Britain licensee's. Tell us what happened anyway. Patterns in reader messages are one of the signals we use when we revisit a review.
The three brands below sit at the top of our current list, so they generate the most questions. Full write-ups and the wider table live on our ranked list of non GamStop casinos.
Betmica — the biggest headline number, and the biggest terms to read
Betmica leads our list on an editorial rating of 10.0, and it is also the brand readers email us about most, because the advertised welcome offer of 570% up to £5,700 plus 270 free spins is the largest figure we list. That size is exactly why we get questions. A percentage match of that scale is almost always spread across several deposits, carries a wagering multiple on the bonus (and sometimes the deposit too), caps the stake you may place while a bonus is active, and limits what you can withdraw from free spin winnings. Check each of those in the operator's own terms before depositing — the headline is advertising, not a statement of what you will keep. The limitation worth naming: the more staged and conditional an offer is, the harder it is to compare against a flat £1,000 match, and very large percentages rarely suit a small deposit.
Kikibet — a similar structure, a different currency question
Kikibet (rating 9.9) advertises 350% up to 5,555 £ with 300 free spins. It appears here because the sterling figure raises the question readers most often ask us: is the account itself held in GBP? An offer quoted in pounds does not guarantee a GBP wallet. If the account base currency is euros or dollars, every deposit and withdrawal may attract a conversion spread from the casino, your bank or both, and the real cost is invisible until you see the statement. Ask the operator's support to confirm base currency in writing before you fund the account. The drawback: free spin packages this large are usually released in daily tranches with a short expiry on each, so the full 300 is only available to someone logging in regularly.
Betninja — a flat offer that is easier to read
Betninja also rates 9.9, and we include it in this section as the counterweight. A £1,000 bonus with 100 free spins for all new players is a simpler proposition to evaluate than a four-figure percentage match: fewer tiers, fewer conditions to trip over. Simpler does not mean generous, though. A flat cash cap can still sit behind a high wagering multiple, minimum qualifying odds on any sportsbook portion, and a cashout limit on spin winnings. Its limitation is the mirror image of Betmica's — less to unpick, but a lower ceiling for anyone depositing seriously.
Money questions we answer regularly
Reading our reviews costs nothing. Everything after that is the operator's business, and the details vary by brand, so we will always tell you to verify with the casino rather than take a general figure from us.
- Minimum deposits — commonly in the £10 to £20 range at offshore sites, but a bonus often has a higher qualifying minimum than the site's own floor. The two numbers are not the same.
- Debit cards — UK Visa and Mastercard debit are widely accepted. Credit cards are banned for gambling in Great Britain, and some UK banks decline gambling transactions to overseas merchants outright.
- E-wallets and PayPal — availability varies sharply. PayPal in particular is rare outside UK-licensed operators, so treat its appearance on a payments page as something to confirm before you rely on it.
- Bank transfer — usually the slowest route in and out, and sometimes the only one offered for larger withdrawals.
- Cryptocurrency — offered by a number of offshore brands, including in poker-led rooms such as CoinPoker. It adds exchange-rate exposure and network fees on top of anything the casino charges.
- Fees and timings — withdrawal processing times, per-day and per-month limits and any handling fee should be published in the cashier terms. If you cannot find them, that is itself an answer.
Withdrawals are held until identity verification is complete, and larger sums can trigger source-of-funds checks. Both are normal. Completing them before you request a payout is the single most effective way to avoid a delay, and it is the subject of more reader emails than anything else.
Questions about the games and the sportsbook
Most enquiries we receive concern slots — RTP figures, volatility, and why a progressive jackpot's contribution to wagering is often zero. Beyond slots, the sites in our list typically run live dealer rooms with blackjack, roulette and baccarat streamed from a studio, plus RNG table games. Software provider line-ups differ by brand and by territory, and a provider listed on a lobby page is not always available to every account. Mobile play is browser-based at most offshore casinos rather than app-based.
Several of the same operators run a sportsbook alongside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and esports, usually priced in decimal odds. Sports free bets carry their own rules, most often a minimum qualifying odds threshold such as 1.50 and a stake-not-returned settlement. Ask us to explain how those work; ask the casino whether the casino and sportsbook share a single wallet, because that decides whether a casino bonus blocks a sports withdrawal.
Eligibility, and where to go for support instead of us
You must be 18 or over to gamble. Casinos not on GamStop are licensed outside Great Britain and are not authorised by the UK Gambling Commission, so UKGC consumer protections — including the GAMSTOP self-exclusion scheme — do not apply to them. Accepting British customers is not the same as being licensed to serve them, and the distinction matters most when something goes wrong.
If you registered with GAMSTOP, we cannot lift it and we will not help you work around it. Exclusion runs for six months, one year or five years, and cannot be cancelled during the period you chose. If gambling has stopped being entertainment, contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours. Blocking software on your phone and computer, and deposit or loss limits set at account level, are practical additions to self-exclusion rather than substitutes for it.
Corrections, partnerships and what happens next
- Send your message to the editorial address above with the page URL and, for corrections, the figure you believe is wrong.
- We aim to reply within two working days. Complex verification — chasing an operator's published terms, for example — can take longer.
- Confirmed errors are corrected and the page's review date updated. Our published information was last checked on 23 September 2026 by Flora McDougall.
- Partnership enquiries should say who you represent and what you are proposing. We will say no to anything that involves paid placement in a ranking.
If you are still deciding between brands rather than needing a reply from us, the comparison table on our main list is the faster route. Read the operator's terms in full before you deposit anywhere, and email us if something in them does not make sense.